Patient Feedback

Comments and Complaints

The Practice has a clear procedure for dealing with complaints or concerns that you may have about the care and attention you have received. In the first instance you should contact the Practice Manager who will ensure that your concerns are handled by the most appropriate person. Equally, we are always happy to receive compliments and suggestions that will help us to continually improve our services. Please ask a member of staff for our leaflet which will provide detailed information and advice about how to make a complaint.

Patient Participation Group

We have an active Patient Participation Group who meet on a quarterly basis. The Group is involved in discussing our services and helps us to consider the best way to provide services in the future. If you are interested in joining the group please contact Graham Chipp, Business Manager or Claire Scott, Operations Manager. We are also happy to involve patients in a ‘virtual patient group’. If you would like to be involved please contact Graham or Claire with your email address. The feedback form on the website can be used to express an interest in either of these groups.

NHS Constitution

A new constitution has been developed and issued recently which identifies patients right and responsibilities relating to the NHS. Some of the main points are about the quality of care you can expect to receive and your role in agreeing your care with your GP. A patients choice in where to go for their care is also highlighted.

In return, patients are expected to be asked to treat staff with respect, register with a GP, keep appointments, take part in vaccination programmes, and make a contribution to their own, and their family’s good health.

Further details available from www.dh.gov.uk

Data Protection Act 1998 – Use of Information

The practice holds and processes information about patients under the terms of the Data Protection Act 1998 in order to provide the best possible healthcare. The information we hold consists of personal identification details, data about your registration with the NHS and personal healthcare information. This information is collected from you directly, as well as from other health and social services professionals involved in your care with whom we may share details, from other people with an interest in your health or from our own observations. We will not disclose any personal information about you to any other person other than in the most exceptional of cases.

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Updated November 2015